An introduction: Thank you for taking the time to visit our website. At Brian Mole Independent Financial Advisers Ltd. (the firm) we respect each person’s privacy, and this policy aims to advise you on how and why we collect and use any personal information that we may request from you, and you subsequently supply us with.
It is our normal practice to always seek your written consent before requesting and processing any of your personal data. Should you submit any data direct to us via our website it is implied that you have given us your consent to use the data you have thereby provided.
Our website: A cookie is a small text file that may be downloaded onto your computer when you visit certain websites, and which allows a website to recognise a user’s computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.
Any cookies we may use are essential for parts of the website to operate, and some may have already been set. You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact on the functionality of the website. Your web browser may allow you to restrict or delete any cookies. The Help function within your browser should tell you how. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer.
Who we are: Brian Mole Independent Financial Advisers Ltd. is a Limited Company registered in England and Wales (registration number 02918076) whose registered address is Independence House, 26 Bridge Street, Burton on Trent, Staffordshire DE14 1SY. The firm is authorised and regulated by the Financial Conduct Authority, and is entered on the Financial Services Register under reference number 211978.
Why we need your details: Brian Mole IFA Ltd. will collect and use your personal details, which may include on occasions ‘sensitive’ personal data, so that we may carry out any one or more of the following:
- To provide you with financial advice
- To reply to any requests for information that you may make
- To clarify any particular queries you may raise
- To supply you with details of any products or services that we believe may meet your needs
- To cross-check and validate any information that we may receive with that held on our database and/or in our records
Legal bases for processing your data: The firm has identified the following purposes and legal bases on which it processes personal data:
- Consent – the data subject/individual has consented to the firm processing his or her personal and/or sensitive data for one or more specific purposes
- Compliance with the law – for the purposes of the firm complying with the law and the legal obligations to which the firm is subject as a data controller
- Performance of a contract – processing of data by the firm is needed in order that the firm may enter into or perform a contractual obligation to which the data subject is party, and/or in order to take steps at the request of the data subject prior to entering into a contract.
How we receive the information: Any information that we may obtain and hold about you will ordinarily be supplied by you directly to us in a face to face meeting, by telephone or via e-mail. We class this as being ‘personally identifiable information’, which means it can be used to identify you personally.
Use and storage of your personal information: When you supply any personal information to us we have legal obligations towards you in the way we use this data. We must collect the information fairly – that is to say, we must explain how we will use it and tell you if we want to pass that information on to anyone else. Primarily, we use the data to provide financial advice to you and to complete transactions on your behalf. We will also analyse and assess your data to maintain and develop our relationship with you.
Depending on the instructions we receive from you, we may on occasions need to pass your data to other professional advisers to enable us to provide advice most suited to your circumstances. Usually this would for example entail referrals to accountants, solicitors, tax advisers, and sometimes specialist advisers in the financial services and insurance industry, where you may benefit from the expertise of such third parties. We, and any third-party specialist advisers to whom we may introduce you, will pass your data to organisations when you agree to purchase and amend policies and products. We will hold your personal information on our systems for as long as you use the service you have requested. For instance, if you are given specialist pension advice, the data will be retained indefinitely. If you require details of the statutory retention periods for the differing product types and classes of data please ask us.
We will ensure that all personal information supplied is held securely, and in accordance with the relevant Data Protection legislation. We may be required to share your data with our Regulator (the Financial Conduct Authority) and other third parties including auditors or insurers.
We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services, unless you specifically agree to be contacted for such purposes.
Who has access to this information? Your personal information/data will be kept within the firm’s records until such time as we decide that they should be removed. Your details will not be sold to any third party.
How secure are your details? When you provide us with your personal information/data we will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available, and which is appropriate to our systems.
Withdrawal of consent: Where we process your personal data we do so on the basis that you have provided your consent for us to obtain, hold and process that data for the purposes of providing our services to you as agreed when you submitted your personal data to us. You may withdraw your consent to this processing at any time by contacting the Data Protection Officer at our registered address as noted above, or on 01283 512252.
If you decide to withdraw your consent, please be aware that due to our Regulatory obligations and legal responsibilities there may still be occasions where we are unable to delete our records, and may still be able to process some of the data you have provided. This will be on grounds other than ‘consent’, and we will notify you of these at such time.
Removing or changing your information: If you wish us to remove or amend any data that we hold on you, or correct any errors in that data, again please contact the Data Protection Officer at our normal business address noted above or on 01283 512252.
Your information rights: Data Protection legislation gives you the right to access information held about you. You are entitled to be told by us whether we or someone else on our behalf is processing your personal information, what personal information we hold, details of the purposes for the processing of your personal information, and details of any third-party with whom your personal information has been shared.
You can access the personal information we hold on you by writing to the Data Protection Officer at our address noted above. We will ask you to provide proof of identity before we show you your personal information, and this is so that we can prevent unauthorised access.
Please note that for any access request made after 25 May 2018 that is deemed excessive, or especially repetitive, we may charge a ‘reasonable fee’ for meeting that request. Similarly, we may charge a reasonable fee to comply with requests for further copies of the same information. That fee will be based upon the administrative costs of providing the information.
You are also entitled to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another data controller.
Making a complaint about the way in which your data is stored or used: In the unlikely event that you have a complaint about the way in which your details are used or stored by ourselves, please contact the Data Protection Officer in writing at the address noted above, or via telephone on 01283 512252.
If you simply have a query about any aspect of this policy, or wish to have any part of it clarified, again please contact us.